RETURNs and EXCHANGEs

Is it possible to return my goods?

If you are not happy with your purchase you can return it. Returns must be made within 14 days after receiving the goods. All items must be returned new and unused in its original packaging. Items that are used or soiled will not be accepted and will be sent back to you. In this case you will not receive a refund.

Once we received and accept your return in good condition we will inform you about it and will proceed to refund the amount of purchase as soon as possible.

Please note that all costs that are made to return the goods are your own responsibility and will not be refunded.

Item is damaged, defective or incorrect?

Please e-mail us (hello@houseofacker.at) immediately, with your complaint and order number. Please include a picture of the damages or wrong-shipped product. We will provide a quick and satisfying solution.